At PromptKub, we strive to provide high-quality AI prompts and marketplace services. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our platform. By using our Site, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

1.1 Digital Products

Prompt Issues: If a purchased AI prompt is found to be significantly defective or not as described, you may request a refund within 7 days of purchase. You will need to provide evidence of the issue, such as screenshots or detailed descriptions.

Unfulfilled Orders: If a digital prompt is not delivered within the timeframe specified at the time of purchase, you may request a refund.

1.2 Subscription Services

Cancellation: If you cancel your subscription before the end of the billing cycle, you will not be charged for subsequent cycles, but no refunds will be issued for payments already made.

Service Issues: If there are issues with the subscription service that are not resolved within a reasonable time frame, you may be eligible for a partial refund based on the duration of the issue.

2. Refund Request Process

To request a refund, please follow these steps:

Contact Us: Send an email to support@promptkub.com with the subject line “Refund Request.”

Provide Details: Include your order number, the reason for the refund, and any supporting evidence (e.g., screenshots, descriptions).

Review: Our team will review your request and respond within 5 business days. If your request is approved, a refund will be processed to the original payment method.

3. Refund Exceptions

Refunds will not be issued in the following cases:

Change of Mind: We do not offer refunds for simply changing your mind about a purchase.

Buyer’s Remorse: If you are dissatisfied with your purchase due to personal preference rather than a defect or issue with the product, a refund will not be issued.

Unauthorized Purchases: We will not issue refunds for purchases made without proper authorization or for fraudulent transactions.

4. Processing Time

Refunds will be processed within 10 business days of approval. The time it takes for the refund to appear in your account may vary depending on your payment provider.

5. Contact Information

For any questions or concerns regarding this Refund Policy or to request a refund, please contact us at support@promptkub.com.